Pilo
Pilo

Privacy Policy

At Pilo ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and your rights.


Information We Collect

We may collect:

  • Name
  • Email address
  • Shipping address
  • Payment information (processed securely by our payment provider)
  • Device information
  • Usage data from our website and app
  • Images captured using the Pilo device (only when you choose to upload them)


How We Use Your Information

We use your information to:

  • Process orders
  • Deliver products
  • Provide access to the Pilo app
  • Improve our products and services
  • Respond to customer enquiries
  • Send updates about your account or orders
  • Send marketing communications if you have opted in


Hair and Scalp Images

Images uploaded through the Pilo app remain your content.

They are used to provide visual tracking, progress history and app features. We do not sell your uploaded images.

We may use anonymised and aggregated data to improve our products and technology.


Payments

Payments are processed securely by third-party payment providers. We do not store your payment card details.


Cookies

Our website may use cookies to improve functionality and analyse website usage.

You can disable cookies through your browser settings.


Data Security

We use reasonable technical and organisational measures to protect your information.

No internet transmission is completely secure, so we cannot guarantee absolute security.


Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Request a copy of your data

To exercise these rights, contact us at:

joinpilo@outlook.com.


Medical Disclaimer

Pilo is designed for personal wellness and hair tracking.

Pilo does not diagnose, treat or prevent medical conditions and should not replace professional medical advice.


Contact

Questions about this Privacy Policy can be sent to: joinpilo@outlook.com

Copyright © 2026 Pilo - All Rights Reserved.



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